Answer Centre – The Difference

Your business requires reliable communication to operate, grow, and thrive. For over 40 years, Answer Centre has been delivering top-notch professional live answering services. Our dedicated staff is committed to providing you and your clients with exceptional customer service. Our highly skilled agents are available 24/7 to handle your calls, ensuring that your customers always have a satisfactory experience. We promise you an affordable and dependable telecommunications solution that will keep your business productive and efficient. Partner with us and be confident that your clients will always hear a live, professional voice on the other end of the line.

Our telecommunications hardware and software were developed by one of the best in the business, Amtelco. The result? The most up to date, state of the art digital proprietary software and web-friendly technology for recording and call monitoring. When you leave your telecommunications to us, your customers will benefit from the most effective, tech-savvy call service available.

Naturally, all of your calls are answered live, in real-time. And you’ll receive your messages almost instantaneously for the best possible experience.

24/7 Coverage

At Answer Centre of Louisiana, 24/7 live answering service coverage means more than a groggy on-call doctor reluctantly answering the phone, or an interactive voice response system fielding and sending calls to the right voicemail. Our around-the-clock service ensures that real, cheerful, capable individuals are answering each call.

Keeping most businesses open twenty four hours per day, seven days per week isn’t only impractical but sometimes impossible. Just because your door can’t be open, doesn’t mean your phone lines can’t be. instead of hiring overnight employees or exhausting your day staff with overnight on-call responsibilities, outsourcing after-hours calls is a sensible and resourceful way to support your staff and take care of your customers.

Giving your customers the flexibility to speak to a live person at any time of the day or night can set your workplace apart from the competition, providing the edge you need to succeed. Relying on voicemail can be challenging when some customers will choose to not leave a message, even if their matter is urgent. This may unknowingly have an effect on your customer service by creating a frustrated customer with whom you’ve never even made contact. Using an after-hours call center to support your business is the key to a complete customer support experience.

Our top-quality customer service and secure telephone answering service provides you with the around-the-clock support you’ve been looking for.

Small Business Answering Services

A small business owner wears many hats.  You can’t be there for every call, but you can’t afford to miss an opportunity, either. With Answer Centre on your side, you can offer high quality customer experience at a reasonable cost. When you partner with us, you get:

• 24/7/365 Live Telephone Answering
• Immediate and Scheduled Texting and Emailing of Messages
• Message-Taking and Voicemail
• Call Transfer and Routing
• Lead Generation, Qualification, and Management
• Order-Taking and Order Management
• Appointment Setting
• Industry-Specific Team Approach
• Client Web Access to your Account from Anywhere

Our experienced, friendly Customer Experience Specialists answer each call in your company’s name. We help boost your brand by taking care of your customers according to your instructions.

For businesses small and large, customer experience makes all the difference. Partner with us to take yours to the next level.

Appointment Taking

People reach out to your office or company for a number of reasons.  From answering simple questions to patching urgent calls or dispatching personnel or resources, our trained and dedicated representatives can serve as an agent of your company around the clock.

Part of managing an office is managing your calendar.

If you’re always on the move, meeting with clients or going on business trips, we help you build and manage your busy schedule. We use a web-based appointment application to not only keep track of what’s already on your plate, but to make adjustments and add activity when needed.

Your online agenda is updated immediately–in real time–so you can instantly see changes and additions. You’ll stay better organized, managing your time more effectively.

We make appointments for:

• Law Firms
• Doctor Offices
• Dental Offices
• Plumbers, Electricians, A/C and Other Services Based Industries
• Physical Therapists
• Massage Therapists
• Cosmetologists
• And many more…

Build your Business

• Grow your business
• We’ll keep track of your appointments and keep your customers coming through the door.
• Connect with your customers
• We’ll make the appointments, make reminder calls and even schedule follow ups.

Virtual Receptionist

Regardless of your industry, having a virtual receptionist can take your company to the next level and make it run more smoothly and efficiently. With our professional and cheerful answering agents, you can feel confident knowing that your customers are getting the same personal touch that they would with an in-office receptionist. Answer Centre’s virtual receptionist service is the smartest way to ensure quality customer service to all of your callers.

Answer Centre’s virtual receptionist service provides all of the benefits of an in-office receptionist without the burden that comes with hiring a new employee. Our live agents are ready to answer 24/7, ensuring that your phones are always covered! With quality that cannot be matched anywhere else, our services are the most reliable solution for your receptionist needs. With our help you can feel confident knowing that critical aspects of your business are being handled promptly, professionally and correctly. Here are just a few of the many reasons why you can feel confident knowing that our virtual receptionist services are the right choice for you:

• We put customer care first. We know how much you value your customers, and we want to help them as much as you do! Our tireless staff works day and night to ensure that your customers will always be greeted with a cheerful voice and easy solutions, leaving them happy and satisfied with your service.
• 24/7/365 service. Even when your doors are closed, our lines are open. Our agents will handle all of your after-hours’ calls each and every day. This service is critical in keeping your company one step ahead of the competition. The ability to be reached at any time opens the door for new leads and increased revenue.
• We make it easy. Using us as your virtual receptionist service takes the pressure off of a major aspect of your business, allowing you to focus on what you do best. Fewer headaches for your means more productivity for your company.

Inbound Direct Response

Increase your ROI with 24/7/365 inbound support. Our unique team approach makes us a tailor made fit for direct marketers. We have a dedicated Team Marketing and Sales that is adept at handling the needs of direct response campaigns.

If you observe any form of “office hours,” it’s inevitable that you’ll miss some of the calls produced by your expensive marketing efforts. Impatient potential customers are loath to wait until your office opens before placing an order or receiving an answer to a product, service, or policy question. Your competitors will jump at the opportunity for new customers when you aren’t there to defend your business.

Our role: Answer calls 24 hours per day, 7 days per week, 365 days per year. We capture leads and sales from your direct response efforts, significantly increasing your return on marketing investment.

Answer Centre Business Support Associates answer inbound direct response telephone calls related to:

• Advertising campaigns and marketing initiatives
• Order processing and e-commerce checkout
• Lead qualification, management, and generation
• Product support and customer feedback
• Specialized custom Team routing for your media buys.

The bottom line: Direct response marketing is an investment; capturing every sale, lead, or comment from those efforts impacts your bottom line.

Call Forwarding

Many companies use call forwarding to route their calls to another office or voicemail based system when they are not available. Customers who reach an automated system, rather than a live person, say they will do less business with the company. Answer Centre of Louisiana provides the “human element” needed to retain your customers and drive your business success.

• Live Answers for Live Customers
• Why not forward calls to a live virtual receptionist that answers 24/7/365 instead? Each forwarded call is answered in your business name and information is taken according to your protocols and needs. Answer Centre Call Representatives interact with clients and handle calls according to your preferences – from taking messages and paging and dispatching on-call resources to screening calls and qualifying business leads. All calls received after hours are handled at the same rate as calls received during normal business hours.  There are no extra charges for 24/7 coverage for your business!
• Never Miss a Call
• Don’t miss important or urgent customer calls when your lines are busy or the office is closed. No matter which type of call forwarding you choose, be it follow me call forwarding, automated call forwarding based on hours of the day, or manual call forwarding, calls are routed to friendly, responsive Call Representatives ready to help your customers 24 hours per day, 7 days per week, 365 days per year.