Small Business

Let us service your customers 24/7 and help you grow.



HIPAA certified protocols with call answering and messaging services.

Full Service

Professional services for all of your communication needs.

Plans and Pricing

Fully customizable plans, based on actual calls or actual minutes. Let us help you with a plan that meets your business needs.

Answer Centre – The Difference

Your business requires reliable communication to operate, grow, and thrive. For over 40 years, Answer Centre has been delivering top-notch professional live answering services. Our dedicated staff is committed to providing you and your clients with exceptional customer service. Our highly skilled agents are available 24/7 to handle your calls, ensuring that your customers always have a satisfactory experience. We promise you an affordable and dependable telecommunications solution that will keep your business productive and efficient. Partner with us and be confident that your clients will always hear a live, professional voice on the other end of the line.

Early days - Call Operators

In the early days, our answering service agents relied on pen and paper. But as time went on, we evolved. We made it our mission to embrace cutting-edge technology and surpass your expectations as a live answering service company. Count on us to deliver comprehensive digital, web-based, and VoIP compatible service communication solutions – every single time.



Our telecommunications hardware and software were developed by one of the best in the business, Amtelco. The result? The most up to date, state of the art digital proprietary software and web-friendly technology for recording and call monitoring. When you leave your telecommunications to us, your customers will benefit from the most effective, tech-savvy call service available.

Naturally, all of your calls are answered live, in real-time. And you’ll receive your messages almost instantaneously for the best possible experience.

24/7 Coverage

At Answer Centre of Louisiana, 24/7 live answering service coverage means more than a groggy on-call doctor reluctantly answering the phone, or an interactive voice response system fielding and sending calls to the right voicemail. Our around-the-clock service ensures that real, cheerful, capable individuals are answering each call.

Keeping most businesses open twenty four hours per day, seven days per week isn’t only impractical but sometimes impossible. Just because your door can’t be open, doesn’t mean your phone lines can’t be. instead of hiring overnight employees or exhausting your day staff with overnight on-call responsibilities, outsourcing after-hours calls is a sensible and resourceful way to support your staff and take care of your customers.

Giving your customers the flexibility to speak to a live person at any time of the day or night can set your workplace apart from the competition, providing the edge you need to succeed. Relying on voicemail can be challenging when some customers will choose to not leave a message, even if their matter is urgent. This may unknowingly have an effect on your customer service by creating a frustrated customer with whom you’ve never even made contact. Using an after-hours call center to support your business is the key to a complete customer support experience.

Our top-quality customer service and secure telephone answering service provides you with the around-the-clock support you’ve been looking for.

small business
Small Business Answering Services

A small business owner wears many hats.  You can’t be there for every call, but you can’t afford to miss an opportunity, either. With Answer Centre on your side, you can offer high quality customer experience at a reasonable cost. When you partner with us, you get:

  • 24/7/365 Live Telephone Answering
  • Immediate and Scheduled Texting and Emailing of Messages
  • Message-Taking and Voicemail
  • Call Transfer and Routing
  • Lead Generation, Qualification, and Management
  • Order-Taking and Order Management
  • Appointment Setting
  • Industry-Specific Team Approach
  • Client Web Access to your Account from Anywhere

Our experienced, friendly Customer Experience Specialists answer each call in your company’s name. We help boost your brand by taking care of your customers according to your instructions.

For businesses small and large, customer experience makes all the difference. Partner with us to take yours to the next level.

Appointment Taking

People reach out to your office or company for a number of reasons.  From answering simple questions to patching urgent calls or dispatching personnel or resources, our trained and dedicated representatives can serve as an agent of your company around the clock.

Part of managing an office is managing your calendar.

If you’re always on the move, meeting with clients or going on business trips, we help you build and manage your busy schedule. We use a web-based appointment application to not only keep track of what’s already on your plate, but to make adjustments and add activity when needed.

Your online agenda is updated immediately–in real time–so you can instantly see changes and additions. You’ll stay better organized, managing your time more effectively.


We make appointments for:
  • Law Firms
  • Doctor Offices
  • Dental Offices
  • Plumbers, Electricians, A/C and Other Services Based Industries
  • Physical Therapists
  • Massage Therapists
  • Cosmetologists
  • And many more…
Build your Business
  • Grow your business
  • We’ll keep track of your appointments and keep your customers coming through the door.
  • Connect with your customers
  • We’ll make the appointments, make reminder calls and even schedule follow ups.
virtual receptionist
Virtual Receptionist

Regardless of your industry, having a virtual receptionist can take your company to the next level and make it run more smoothly and efficiently. With our professional and cheerful answering agents, you can feel confident knowing that your customers are getting the same personal touch that they would with an in-office receptionist. Answer Centre’s virtual receptionist service is the smartest way to ensure quality customer service to all of your callers.

Answer Centre’s virtual receptionist service provides all of the benefits of an in-office receptionist without the burden that comes with hiring a new employee. Our live agents are ready to answer 24/7, ensuring that your phones are always covered! With quality that cannot be matched anywhere else, our services are the most reliable solution for your receptionist needs. With our help you can feel confident knowing that critical aspects of your business are being handled promptly, professionally and correctly. Here are just a few of the many reasons why you can feel confident knowing that our virtual receptionist services are the right choice for you:


  • We put customer care first. We know how much you value your customers, and we want to help them as much as you do! Our tireless staff works day and night to ensure that your customers will always be greeted with a cheerful voice and easy solutions, leaving them happy and satisfied with your service.
  • 24/7/365 service. Even when your doors are closed, our lines are open. Our agents will handle all of your after-hours’ calls each and every day. This service is critical in keeping your company one step ahead of the competition. The ability to be reached at any time opens the door for new leads and increased revenue.
  • We make it easy. Using us as your virtual receptionist service takes the pressure off of a major aspect of your business, allowing you to focus on what you do best. Fewer headaches for your means more productivity for your company.
Inbound Direct Response

Increase your ROI with 24/7/365 inbound support. Our unique team approach makes us a tailor made fit for direct marketers. We have a dedicated Team Marketing and Sales that is adept at handling the needs of direct response campaigns.

If you observe any form of “office hours,” it’s inevitable that you’ll miss some of the calls produced by your expensive marketing efforts. Impatient potential customers are loath to wait until your office opens before placing an order or receiving an answer to a product, service, or policy question. Your competitors will jump at the opportunity for new customers when you aren’t there to defend your business.

Our role: Answer calls 24 hours per day, 7 days per week, 365 days per year. We capture leads and sales from your direct response efforts, significantly increasing your return on marketing investment.

Answer Centre Business Support Associates answer inbound direct response telephone calls related to:

  • Advertising campaigns and marketing initiatives
  • Order processing and e-commerce checkout
  • Lead qualification, management, and generation
  • Product support and customer feedback
  • Specialized custom Team routing for your media buys.

The bottom line: Direct response marketing is an investment; capturing every sale, lead, or comment from those efforts impacts your bottom line.

call forwarding
Call Forwarding

Many companies use call forwarding to route their calls to another office or voicemail based system when they are not available. Customers who reach an automated system, rather than a live person, say they will do less business with the company. Answer Centre of Louisiana provides the “human element” needed to retain your customers and drive your business success.

  • Live Answers for Live Customers
  • Why not forward calls to a live virtual receptionist that answers 24/7/365 instead? Each forwarded call is answered in your business name and information is taken according to your protocols and needs. Answer Centre Call Representatives interact with clients and handle calls according to your preferences – from taking messages and paging and dispatching on-call resources to screening calls and qualifying business leads. All calls received after hours are handled at the same rate as calls received during normal business hours.  There are no extra charges for 24/7 coverage for your business!
  • Never Miss a Call
  • Don’t miss important or urgent customer calls when your lines are busy or the office is closed. No matter which type of call forwarding you choose, be it follow me call forwarding, automated call forwarding based on hours of the day, or manual call forwarding, calls are routed to friendly, responsive Call Representatives ready to help your customers 24 hours per day, 7 days per week, 365 days per year.

Answer Centre of Louisiana

In today’s fast-paced world, effective and reliable communication is vital for businesses of all sizes. At Answer Centre of Louisiana, we understand the significance of providing exceptional customer service and secure telephone answering services. Our dedicated team of Customer Experience Specialists is available around the clock, 365 days a year, to answer calls on behalf of your business. We ensure that your customers are promptly attended to, adhering to your specific instructions.

Whether you require immediate message-taking and voicemail, call transfer and routing, lead generation and management, order-taking and order management, or appointment setting services – our industry-specific approach allows us to tailor our offerings to suit your unique business needs. With our virtual receptionist service, your company can elevate its image. Our professional and friendly answering agents provide the same personal touch as an in-office receptionist, ensuring top-quality customer service for every caller.

Partnering with Answer Centre of Louisiana means putting your customers’ care first. We truly understand how much your customers mean to you, and we are dedicated to assisting them just as much as you are. Our tireless staff works day and night to ensure that your customers are greeted with warmth, helpfulness, and effective solutions, leaving them delighted and satisfied with your service. With our 24/7/365 availability, even when your physical doors are closed, our lines remain open. We handle all your after-hours calls, capturing leads and sales, and significantly boosting your return on marketing investment. With our support, you can rest assured that critical aspects of your business are being handled promptly, professionally, and accurately.

Don’t miss important or urgent customer calls when your lines are busy or your office is closed. Our call forwarding service guarantees that your calls will always be answered by friendly and responsive Call Representatives, ready to assist your customers 24/7/365.

At Answer Centre of Louisiana, we firmly believe in providing exceptional service without the need for long-term contracts or additional charges for overnight assistance. Our commitment to employing local professionals ensures that there are no language barriers for your customers. Upgrade or downgrade your service at any time to meet your precise needs, and take control of your own On Call schedules through our user-friendly customer portal.

Do you have more questions? Feel free to reach out to us anytime. Contact Answer Centre of Louisiana today and allow us to take your customer service to new heights.

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

“Answer Centre of Louisiana really frees me up to focus on growing my business, while not missing customer calls. I love that I can let someone else screen calls and put actual customers on the line with me.  I can’t field calls 24 hours a day but I sleep well knowing that I won’t miss important messages.”

“The professionals who now represent our business do an amazing job. I used to get way too many calls from telemarketers and was losing my patience. Now I know that any calls that I get forwarded are related directly to my business. “

“As medical professionals, our time is precious.  We all have very challenging schedules and need to be contacted at appropriate times through specific channels.  It’s great to be able to forward our entire team schedule and be confident that it will be followed to a “T”.

Frequently Asked Questions

Do I need to sign a yearly contract?

We believe our service will keep you as our customer, not a piece of paper.  Contracts are entirely optional and can be tailored to your needs.  

Do you charge extra for overnight service?

Your calls will be answered at the same rate, irrespective of after hours, holidays, emergencies, etc.  This allows youu to accurately forecast your costs and not be surprised by extra hidden fees and charges.

Will my callers be speaking with someone from another country?

We remain a community service oriented company and are dedicated to employing local professionals.  As such, no language barriers will ever be a part of your customers’ experience.

Can I upgrade after signing up?

Yes, you can upgrade at any time after signing up.  You may also downgrade if you find that the number of calls are lower and/or decline over time.  The monthly agreement is entirely flexible, to meet your actual needs on an ongoing basis.

Can I manage my own On Call schedules?

Absolutely!  If you are so inclined, you may access your own on call schedules through our customer portal.  Additionally, you will be able to access your calls, messages and staff directories.  Answer Centre of Louisiana understands who the real owner of this information is!

Don't Be Shy

If we didn't answer all of your questions, feel free to drop us a line anytime.