What is a Help Desk? A help desk serves as the central point of contact for users to seek assistance with technical issues, get information, or report problems related to a company’s products or services. Its primary function is to ensure customer satisfaction...
A Historical Overview: From Boom to Bust Telemarketing emerged in the late 20th century as a novel and efficient way for businesses to reach potential customers directly. The advent of affordable long-distance calling, coupled with advancements in automated dialing...
What are Outbound Calls? Outbound calling refers to the process of making outgoing calls to potential or existing customers, rather than receiving incoming calls. Businesses across various industries utilize outbound calling for a wide range of purposes, including...
What are Inbound Calls? Inbound calls refer to phone calls initiated by customers or potential customers to a business. These calls can serve various purposes, such as inquiries about products or services, customer support requests, placing orders, or seeking general...
