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What are Inbound Calls? Inbound calls refer to phone calls initiated by customers or potential customers to a business. These calls can serve various purposes, such as inquiries about products or services, customer support requests, placing orders, or seeking general...
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Understanding Customer Satisfaction Customer satisfaction is the cornerstone of any successful business. It reflects how well a company’s products or services meet or exceed customer expectations. Satisfied customers are more likely to become loyal patrons,...
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What is Multichannel Support? Multichannel support refers to the practice of offering customer service through multiple communication channels. This allows customers to contact a business using their preferred method, whether it’s email, phone, live chat, social...
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What is Call Routing? Call routing is a telephony feature that directs incoming calls to specific destinations or endpoints based on pre-established rules and criteria. It acts as a virtual receptionist, ensuring that calls are efficiently connected to the most...
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Understanding Escalation Procedures: A Comprehensive Guide In any organizational setting, conflicts and challenges are inevitable. Whether it’s a customer service issue, a technical glitch, or an internal dispute, having a structured system for resolving these...
